What would it take to just say "thank you" and let your staff feel appreciated? King Charles is doing it.

"Succession" points to the frequent misalignment between service level expectations and staff investment.

Hint for homeowners with household management staff: no healthy relationship is sustainable long-term without it.

It is possible to care for someone AND maintain professional boundaries and expectations. In fact, it is the most respectful way to protect and respect a relationship. Here are six suggestions for successful boundaries, outlining performance expectations, and tracking accountability with household staff.

Keeping your staff happy can be tough with the demands of working on an estate. We walk you through the early warning signs of unhappy staff and how you can fix and prevent this from happening.

As a Director of Residence, Chief of Staff or multi-property Estate Manager, many of you know how hard it is to control what goes on in your own schedule, let alone meet with and train new staff – not to mention create a global world-class team.

I recently had an estate manager reach out for feedback. She’s getting ready to step into a new position and the position’s current staff didn’t seem adequate for the square footage of house. Here’s what I suggested she do.